Please read our Privacy Policy, which also regulates your visit to the website. In compliance with the Privacy Agreement and relevant laws and regulations, the personal information/data given to us by you or your use of the Website will be regarded as strictly confidential. If you object to the transfer or use of your information in the manner stated in the Privacy Agreement, please do not use the web.

Communication Through The Platform

You accept, recognize and acknowledge that the Website is an online marketplace that allows you to buy goods from any location at any time using a payment method of your choosing, listed at the price indicated therein. You further agree and accept that we are just a facilitator and that no transactions on the Website or on a payment gateway as made available to you by an independent service provider can be a party to or influence in any way. Accordingly, the contract for the selling of goods on the Website is a purely bipartite contract between you and the sellers on our Website, where payment is processed between you, the service provider and your issuer bank in the event of prepayment via electronic cards. Accordingly, the payment arrangement on the Website is solely a bipartite agreement between you and the service provider as stated on our Website.

Continued Availability of Website

We will do our utmost to ensure continuous and error-free and uninterrupted access to the Website. However, owing to the reality of the Internet and the essence of the site, this cannot be guaranteed. In addition, your access to the Website may also be suspended or restricted from time to time in order to facilitate repairs, maintenance or introduction of new equipment or services without prior notice. We will try to regulate the frequency and duration of any such suspension or restriction.

License for Accessing Website

We ask you to confirm that you can enter into legally binding contracts by accessing the Site and thus confirm that you are at least 18 years of age or that you are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Platform for the purposes of shopping for personal products and services as specified for sale on the Site, in compliance with the Terms and Conditions mentioned herein.

 Except as expressly permitted by us in advance, commercial use or use on behalf of any third party is prohibited. If you are a business entity licensed, you reflect that you have the right to bind the entity to this User Agreement and that you and the business entity will comply with all relevant online trading laws. No person or business entity may register more than once as a member of the web. Any violation of these terms and conditions shall lead to the immediate revocation, without notice to you, of the license granted in this paragraph.

The material supplied on this website is for information purposes only. Product representations, including price, stock available, features, add-ons and any other information as described on this Site, are the responsibility of the suppliers who show them and are not guaranteed by us to be fully accurate. Submissions or views expressed on this Website are those of the person(s) posting such content and may not represent our views.

We grant you a restricted license not to download (excluding page caches) or change the Site or any portion of it in any manner, but to access and make personal use of this Site. This license does not include any resale or commercial use of this Site or its contents; any compilation or use of any listings, descriptions or prices of products; any derivative use of this Site or its contents; any download or copy of account information for the benefit of another seller; or any use of data mining, robots, or similar resources for collecting and extracting data.

This Website or any portion thereof (including, but not limited to, any copyrighted content, trademarks or other proprietary information) may not, without our express written permission, be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise used for any commercial purpose.

Without our express written permission, you may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form). Without our express written permission, you may not use any meta tags or any other text that uses our name or trademark, as appropriate. Any unauthorized use terminates, without prior notice, the permission or license given by us to you for access to the Site. Without our express written permission, you can not use our logo or any other proprietary graphic or trademark as part of an external connection for commercial or other purposes, as may be appropriate.

You accept and undertake not to carry out the limited activities mentioned in this section; carrying out these activities will result in your account, facilities, feedback, orders or any current incomplete transaction with us being cancelled immediately and, in serious cases, may also result in legal action

  • Refusal to comply with the Terms and Conditions listed herein or any other use of the Web-related rules and policies as applicable at all times on the Site.
  • Identify any individual or entity or falsely report or otherwise distort your association with any individual or entity.
  • Usage of the Website for unauthorized purposes.
  • Attempt to obtain unauthorized access to other computer systems or networks connected to the Platform or Services or otherwise interfere or interrupt them.
  • Interfering with the use and enjoyment of the platform by others.
  • Upload, encourage or distribute any banned material considered illegal by the Islamic Republic of Pakistan through the Website.
  • Use or upload, in any way, any program or material containing or suspected of containing, viruses, harmful components, malicious code or harmful components that may affect or corrupt the data of the Site or damage or interfere with the operation of the computer or mobile device of another Customer or the Site and use the Site other than in compliance with the appropriate use of the Site.

Policy For Your Conduct

You must not use the website in any way that causes or is likely to cause any disruption, harm or degradation of the website or access to it. You should not participate in or access to activities that may harm or potentially harm the Website, its staff, officers, members, stakeholders or any other party directly or indirectly connected with the Website in any way that may be disrupted, harmed or disabled. You agree that you, and not us, are responsible for all electronic communications and content sent to us from your computer, and you are allowed to use the Website exclusively for legal purposes. The use of the platform is strictly forbidden.

For fraudulent purposes, or in connection with a criminal offense or other unlawful activity

to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

Use the Site for illegal purposes.To cause annoyance, inconvenience or needless anxiety

For any other purposes that is other than what is intended by us

Policy Against your Submission

Anything you send to and/or provide to us on the Website, including but not limited to, questions, feedback, opinions, and suggestions (collectively, “Submissions”), will become our sole and exclusive property and will not be returned to you. In addition to the rights applicable to any request, you also grant us the right to use the name you send in connection with such review, comment, or other material when you post comments or reviews on the website. You should not use a false e-mail address, claim to be anyone other than yourself, or deceive us or third parties as to the origin of any submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.

Policy Against Explicit Content

It is not possible for us to be aware of the contents of each product listed for sale, or of any message or review that is displayed, as we list thousands of items for sale offered by various sellers on the website and host several comments on listings. We are therefore working on the basis of “claim, review and takedown”. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” objectionable content “), please notify us immediately by following by writing to us on [email protected] We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time.

Please ensure that your name, address, contact information and as many appropriate claim details as possible are given, including the name of the party to the objectionable material, instances of objection, proof of objection, etc. Please note that presenting incomplete information would make your argument invalid for legal purposes and unusable.

Claims Against Copyright Thefts 

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at [email protected] and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure that your name, address, contact information and as many relevant claim details as possible are given, including the name of the infringing party, instances of infringement, evidence of infringement, etc. Please note that presenting incomplete information would make your argument invalid for legal purposes and unusable. Furthermore, it can be considered a civil offence to provide false or misleading information which can be accompanied by legal proceedings.

We also recognize the right of a producer to enter into exclusive arrangements for the delivery or resale of its goods. Violations of such arrangements, however, do not constitute violation of intellectual property rights. As it is a matter between the producer, distributor and/or the respective reseller to execute these agreements, it would not be acceptable for us to assist in the implementation of such practices. Although we are unable to offer legal advice or disclose private data as covered by law, we suggest that any questions or concerns concerning your rights should be directed to a legal professional.

Policy for Trademarks and Copyrights, Seen logo, S for Seen logo, Seen, Seen Fashion, Seen Basics and other marks indicated on our Site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

All intellectual property rights, whether registered or unregistered, including, but not limited to, text, graphics, software, images, video, music, sound, and their collection and arrangement, as well as all software compilations, underlying source code and software, remain our property. Copyright also covers the entire content of the site as a collaborative work under Pakistani copyright laws and international conventions. The rights are all reserved.

Disclaimer Policy

You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

In addition, we expressly disclaim any warranties or representations (express or implied) as to the consistency, suitability, accuracy, reliability, completeness, timeliness, performance, protection, merchantability, fitness for a particular purpose, or legality of the products or material (including product or price details and/or specifications) listed or displayed or transacted on the Website. Although we have taken steps to prevent content inaccuracies, all content, details (including product prices), software, goods, services and related graphics are provided on this website as is, without guarantee of any sort. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall Seen have any obligations or liabilities in respect of any transactions on the Site.

We shall not be accountable or liable for the acts or inactions of any other service provider as described on our Website, including, but not limited to, payment providers, payment deals, warranty services, etc.

Terms For Indemnity 

You shall indemnify and hold harmless Seen as owned by Codistan Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Seen as owned by Codistan Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Terms For Third Party Businesses

Parties other than Seen and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.

Waiver Policy

You recognize and acknowledge that we are a private commercial company and reserve the right to conduct business in a manner we find fit to achieve our goals. You also agree that we are still entitled to use our rights and remedies in any other case where you violate these conditions if you violate the conditions specified on our website and we do not take any action.

Termination of Account/Services

In addition to any other legal or equitable remedies, we may terminate the Terms and Conditions immediately or waive any or all of your rights granted under the Terms and Conditions without prior notice to you. You shall immediately cease all access to and use of the Website upon termination of this Agreement, and we shall, in addition to any other legal or fair remedies, immediately revoke all password(s) and account identifiers given to you and refuse you, in whole or in part, access to and use of this Website. The respective rights and responsibilities (including, without limitation, payment obligations) of the parties arising prior to the date of termination shall not be affected by any termination of this agreement. You further accept that, as a result of any such suspension or termination, the Platform shall not be liable to you or to any other entity.

Your sole and exclusive recourse is to discontinue use of the Site if you are unhappy with the Site or any terms, conditions, laws, policies, guidelines, or procedures in the operation of the Site.

Contact Us

You may reach us on

Policy for Using Software

Our software contains any software that we make available to you from time to time for your use in connection with the Site (including any changes or enhancements to the software and any relevant documentation) (the “Software”).

You can use the program solely for the purpose of allowing you, as allowed by the Terms and Conditions and any relevant applicable terms as available on the Web, to use and enjoy our services.

You do not integrate or compile any part of the Software into your own programs in conjunction with your own programs, pass it to another service for use, or sell, rent, lease, loan, distribute or sub-license the Software, or otherwise grant any rights in whole or in part to the Software.

The software can not be used for any illegal reason by you. We may cease to provide you with the Service and may at any time terminate your right to use the Software. If you do not comply with any of the Terms and Conditions specified here or on the Web, your rights to use the Program will automatically terminate without notification from us.

 In the event of a disagreement with these Terms and Conditions, additional third-party terms found within the Site or distributed as such that are explicitly defined in relevant documents which apply and will regulate the use of such software.

 All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Pakistan but not limited to any other applicable copyright laws.

You may also be using the services of one or more third parties, such as a cellular carrier or a provider of a mobile network, by using the Web. Your use of these third party services can be subject to these third parties’ different policies, terms of use, and fees.

You may not copy, alter, reverse engineer, decompile or disassemble or otherwise hack our software, whether in whole or in part, or create derivative works from or from the Software, and you shall not encourage, assist or allow any other person to copy, modify, reverse engineer.

In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Terms Of Sales  (Between Customers And Sellers)

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.

Terms to the Sale of Products and Services

This section deals with conditions relating to the sale of products or services on the Site.


Your order is a valid offer to purchase the product or service seen on our platform from the seller. Any confirmation or status updates obtained prior to the dispatch of your order serve solely to verify the order information issued when you place an order to buy a product and in no way indicate the confirmation of the order itself. When the product is dispatched to you, the approval of your order is deemed confirmed. You can receive separate confirmations of dispatch if your order is dispatched in more than one box.

We suggest an estimated timeline at the time of placing the order that the processing of your order will take place, but we do not guarantee that this timeline is rigorously accurate in every case, as we rely on third party service providers to maintain this commitment. We are committed to making every fair effort to ensure compliance with the indicative timetable. All commercial/contractual terms between you and the sellers alone are provided by and agreed to.

Without restriction, the commercial/contractual terms include the price, shipping costs, payment methods, terms of payment, date, time and mode of delivery, warranties relating to products and services, and after-sales services relating to goods and services. In the offering or approval of certain commercial/contractual terms between you and the Sellers, Seen does not have any influence or does not decide or advise or in any way involve itself. 

The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated.

You confirm that you have purchased the product(s) or service(s) ordered for your internal / personal use and not for commercial resale. You authorize us on your behalf to declare and provide any governmental authority with a declaration specifying the aforementioned reason for your orders on the Web. An order in which the amounts surpass the usual individual intake can be cancelled by the seller or the platform. This refers both to the number of goods ordered within a single order and to the placement of multiple orders for the same product, where the amount above the normal individual consumption is included in the individual orders.

 What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

Order Processing, Pricing and Availability

All prices are indicated in Rupees and include GST and are indicated on the Website by the seller who sells the product or service. The most recent price shown on the item’s product information page will always show the products in your shopping cart. Please note that when you first put it in your cart, the price can vary from the price shown for the item. The price displayed at that time is not allocated by putting an item in your cart. Between the time you put it in your basket and the time you buy it, it is also possible that the price of an item can decrease.

We do not offer price matching for any items sold by any seller on our Site or other websites.

We are committed to provide our users with the most detailed pricing details on the Web; however, errors can still occur, such as cases in which the price of an item is not correctly displayed on the Site. As such, we reserve the right to reject any order or to cancel it. We may, at our own discretion, either contact you for guidance or cancel your order and inform you of such cancellation in the event that an item is mispriced. Whether or not the order has been confirmed and your prepayment processed, we will have the right to reject or cancel all such orders. If such a cancelation takes place on your prepaid order, our refund policies will apply.

We list details on the availability of products listed on the Website, including on the product information page of each product. We can not be more precise about accessibility, beyond what we say on that page or elsewhere on the web. Please notice that forecasts for dispatch are just that. They are not guaranteed times of dispatch and should not be relied on as such. As we process your order, if any items you order turn out to be unavailable, you will be told by e-mail or sms.

Please notice that there are occasions where, for different reasons, an order can not be processed. The Website reserves the right at any given time to reject or cancel any order for any reason. Before we approve the request, you may be asked to provide additional verifications or information, including but not limited to phone number and address.

We reserve the right to obtain validation of your payment details before supplying you with the product and to check the personal information you have shared with us, in order to avoid any credit or debit card fraud. This verification may take the form of a check of identity, place of residence, or banking details. The absence of a response after such an inquiry would immediately trigger the order to be cancelled within a fair timeframe. We reserve the right, without advance warning or any corresponding legal responsibility, to proceed with the immediate cancellation of an order for which we believe that there is a possibility of fraudulent use of banking instruments or for other purposes.

Coupons and Vouchers Refund Policy

  • On our website, reimbursement vouchers can be redeemed as complete or partial payment of items from our website within the period defined.
  • Refund coupons from various accounts cannot be used.
  • Vouchers will not be substituted once they have expired.

Promotional Vouchers and Coupons

  • Each promotional voucher issued (App voucher and New Customer voucher) will be valid only once for a customer’s usage. It is illegal to alter the name of multiple uses.
  • The promotional voucher is non-refundable and cannot be partially or entirely traded for cash and is valid only for a single transaction.
  • During the sale or in connection with any special offer, promotional coupons may not be valid.
  • Only if the minimum purchase amount and other requirements are met will the voucher work.
  • Seen reserves the right without warning to vary or cancel the operation of any voucher at any time.
  • Seen shall not be liable to any customer or household for any financial loss resulting from the denial, cancellation or withdrawal of any voucher, or for any reason whatsoever, or for any failure or inability of the customer to use the voucher.
  • Vouchers will not be substituted once they have expired.

Theft and Fraud

  • When you use a voucher, you warrant that you are the properly approved recipient of the voucher and that you use it in good faith.
  • You can commit a civil or criminal offence if you redeem, attempt to redeem or facilitate the redemption of vouchers in order to obtain discounts to which you are not entitled.
  • If we reasonably conclude that any voucher is used improperly or unlawfully, we can refuse or cancel any voucher/order and you accept that in respect of any rejection or cancelation, you will have no claim against us. In such cases, Seen retains the right to take any further action that it considers necessary.

Reselling Products On Seen

For commercial purposes, reselling Seen goods is strictly forbidden. If the above act is found to be committed by any unauthorized staff, legal action may be taken against the individual.


All fees/costs/charges associated with the purchasing of goods from the Platform are payable by you and you agree to bear any and all applicable taxes in compliance with the applicable law.

Communicating With Seen

You connect with us online when you visit our website or send us e-mails. When placing an order with us, you will be asked to have a valid phone number. We can contact you by e-mail, SMS, telephone call or by posting notices on the website or by any other form of communication that we choose to use. You consent to accept correspondence (including transactional, promotional and/or commercial messages) from us about your use of the website (and/or placement of your order) for contractual purposes and agree to treat all modes of communication with equal priority.

Damages & Losses

We will not be liable for any company or personal losses (including, but not limited to, loss of sales, income, contracts, expected savings, data, goodwill, or wasted expenses) or any other indirect or consequential losses that are not fairly foreseeable to both you and us when you have started using the website.

Change To Terms and Conditions Or Alterations Of Services

We reserve the right to make changes at any time to the Website, its rules, these terms and conditions and any other provision or service commitment that is publicly displayed. Unless any modification to such policies or these conditions is made by legislation or government authority, you will be subject to the policies and terms and conditions in place at the time you use the website (in which case it will apply to orders previously placed by you). If any of these conditions are found to be null, void, or unenforceable for any cause, the condition will be considered to be severable and will not affect the validity and enforceability of any remaining condition.

Natural Disasters

Under these terms, we would not be held liable for any delay or failure to comply with our commitments if the delay or failure occurs from any cause that is beyond our fair control. Your constitutional rights are not impaired by this circumstance.

Law And Government

These terms and conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. 

Warranties And Representations 

We make no promises or guarantees as to the details of the goods or services listed for sale on the Website (such as quality, pricing, saleability, etc.) if the products or services are sold by third parties. The sale or purchase of any goods or services on the Website is not indirectly or specifically sponsored or endorsed by us. We take no responsibility, whether on behalf of ourselves or third parties, for any mistakes or omissions.

We are not liable for any non-performance or violation between you and the sellers of any contract entered into. As they complete transactions on the Web, we do not and do not guarantee your actions or those of the sellers. No conflict or disagreement resulting from transactions occurring on our Website shall be mediated or resolved by us.

During any transaction entered into by you with a third party on our Website, we do not obtain title to or have any rights or claims over the goods or services provided by a seller at any point in time. Therefore, we have no obligations or liability between you and the seller in relation to those contract(s) entered into (s). We are not liable for unsatisfactory or delayed performance of services or for losses or delays arising from out-of-stock, out-of-stock or back-ordered goods.

Pricing on any product(s) or related details as reflected on the Site may be due to an incorrect publication due to some technical problem, typographical error or other cause and as a result, you agree that the seller or the Site may cancel your order under such conditions without prior notice or any liability arising as a result. Per our refund policy, any prepayments made for such orders will be refunded to you as stipulated.